FAQ'S

We have tried to answer some of the questions you may have, but if there is anything that you are unsure about, please email us and we will be happy to answer any questions by using the 'Enquiry Form' located the Welcome page of the site.
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Cottage Details

The cottage summary aims to give you an accurate description of the property together with several photographs. In all cases the property rental price is fully inclusive. Should you require further details regarding the property or its location we will always be happy to give you more information. Please just ask by submitting the 'Enquiry Form' located the Welcome page of the site.

Arrival/Departure times

Access to a property is normally at 12.00 noon on the day of commencement of your holiday and ends at 10.00 am on the day of departure.

Linen

We provide bed linen and towels in our properties. Almost all of our properties provide duvets but occasionally, blankets can be provided if requested. Beds will be made up on arrival. For two week holidays a change of bed linen will be provided and this will be organised through your housekeeper. We do request that towels are not removed from the property and ask that you bring your own beach towels. If you have an allergy to feathers please notify us at time of booking.

Cots/Travel cots and Highchairs

We provide cot/travel cots including mattresses and high chairs in both properties free of charge. Linen is not provided for cots. Cots are normally only occupied by infants 2 years and under.

Special requirements

To help us make sure a property is suitable please notify us at the time of booking if any members of the party have any special requirements for example health or mobility difficulties. Please just ask by submitting the 'Enquiry Form' located the Welcome page of the site.

Pets

Pets are allowed in our properties, unless otherwise stated in the details. However, we cannot accept responsibility for their safety, and they are accepted only on the understanding that they are kept under control. At no time should they be left alone unsupervised on the premises, and we request that they be kept off the furniture and not allowed in bedrooms. Please ask if you are choosing a property, specifically, if say a child in your party or adult is allergic to pets. We will be happy to clarify the position in more detail for you. We are getting an increasing number of enquiries of this nature, it is always worth mentioning to us at the time of booking to ensure a trouble free stay. A charge will be made of £12.00 per pet per week or short break. Whilst our properties have enclosed gardens, please note this does not necessarily mean totally escape-proof.

Losses and Damage

Now and again accidents are bound to happen and any losses and damages during your holiday must be paid for. Every effort is made before your arrival to ensure everything is in place. Should you find any difficulties or damage on arrival, it is in your interest to notify the owner or housekeeper, or failing that, our own office as soon as possible following your arrival.

Damage Deposits

We may require a damage deposit on bookings. Details are given in the property description. Please refer to our booking conditions.

 
Digital TV, Broad Band and Mobile Telephones

Both of our properties have freeview television channels and Glenside has a broad band and wi-fi connection. Mobile telephones: Due to the location of the properties mobile telephone reception may be weak. Please check if this is important to you.
 
Tariffs

Rents are per cottage p/w and calculated in British Pounds Sterling

Our normal changeover day is Saturday in high season. At other times depending on availability you can book on any day of the week but please enquiry with us by sending any request on the 'Enquiry Form' located at the bottom of each page to check for availability.

Short Break Tariff

Our cottages have full heating, open fires or a woodburning stove and are available for short breaks in Spring, Autumn and Winter. At any other time short breaks are subject to availability.

Short Breaks can be for 3, 4 or 5 nights and can start on any day of the week.
3 night break - 75% of the weekly rent for the relevant Saturday date.
4 night break - 80% of the weekly rent for the relevant Saturday date.
5 night break - 85% of the weekly rent for the relevant Saturday date.

Totally Quality Assessed

Our properties have been assessed under VisitBritains quality assurance standard. The new star ratings reflect the quality that your looking for when booking accommodation. All properties have to meet an extensive list of minimum requirements to take part in the scheme. From there, increased levels of quality apply. For instance you'll find acceptable quality at 1*, good quality at 3* and excellent quality at 5*.

Quite simply the more stars the higher the overall level of quality you can expect to find. Establishments at higher rating levels also have to meet some additional requirements for facilities.
* Acceptable overall level of quality. Adequate provision of furniture, furnishings and fittings.
** Improved overall level of quality. In addition to what is provided at One star. All units are self-contained.
*** Good overall level of quality. In addition to what is provided at Two Star. Good standard of maintenance and decoration. Ample space and good quality furniture. All double beds with access from both sides. Microwave.
**** Very good overall level of quality. In addition to what is provided at Three Star. Very good care and attention to detail is obvious throughout. Either access to washing machine and drier, if not provided in the unit, or a 24 hour laundry service.
***** Excellent overall level of quality. In addition to what is provided at Four Star. High levels of decor, fixtures and fittings, together with excellent standards of management efficiency and guest services. Excellent range of of accessories and personal touches.